First of all, don't believe the negative reviews
The trip is great, very enjoyable. We left on October 26, 2020. We had the first class car, comfy seats, reclining, and plenty of leg room. You will get snacks both ways, they were great. Our passenger service person was Claudia, she was awesome. Yes, she told a few jokes, we enjoyed them. Yes, a cowboy sings about 5 songs, it helped pass the time. Yes, there is a train robbery, I gave up a dollar, enjoy it. The scenery is drab, but remember, you're in Arizona. We saw a few animals, by chance. My wife and I would do it again.