Thanks for the review, we really do appreciate the feedback. We are sorry that you weren't completely satisfied with your experience, but happy that you found your guide to be nice and pleasant, and that she did her best to entertain her guests.
Without knowing the details of your tour (date, tour guide, etc..), it's hard to address the issue you raised about the pickup in the Village affecting your tour. If you would like to provide more details, you can email us at
[email protected].
We do offer hotel pickup in Tusayan and inside the Grand Canyon National Park, but it shouldn't affect the tour duration or overall experience. We try to plan our 'in park pickups' so that we depart Buck Wild earlier than the tour start time, after everyone has checked in, so that we can pick up in park passengers and begin the tour at the schedule time, or before. Sometimes, if people check in late, or if we get last minute in park pickup requests, this will affect the departure of the vehicle from Buck Wild, and cause the start time to be delayed. This may have been the issue on your tour, and I apologize for that.
The Hummers are generally 'open air' during the warm weather, sometimes for sunset the sides are down and doors are on, if it's cooler or windy. We are sorry that the open air on one side caused an earache, and we will remind the guides to check with all the passengers to make sure they are comfortable, and to enclose the vehicle if it is windy or cold.
Thank you again for the review, we are sorry you didn't fully enjoy the tour, and again, if you would like to provide more details, please email us.