I would have given this review higher star rating if not for the driver.
The shuttle picked up right on time, appreciated the boxed breakfast and lunch boxes as well as accommodating front area seats due to medical conditions. However, the driver, Luana was abrasive, condescending and short tempered. Yes, she may have worked with this company for 12 years, moved from paradise Hawaii and driven this tour numerous times in a week, and the end result is a person that hates her job, zero customer skills. No, she wasn’t this way to late passengers only, or motivated to keep to a tight schedule. If it was that, could have accepted it but from start, she appeared in a bad mood and this didn’t improve despite her attempt at rehearsed facts and pitiful jokes that she churned to get through the minimum that she was required to do. The entire atmosphere was cold and more apt for boot camp or a detention Center.
Yes, she spewed directions, time line instruction etc , like a principal on a power trip, keeping her students in line. Anyone perceived to dare step out of line and she was ready to blast you to Hawaii. What was shocking was that she never once did a head count all day.
I dropped my daughter’s expensive earphones in a small gift shop at Hoover Dam stop while a lady bumped into me there. Noticed the ear phones were missing as I boarded the bus immediately and asked her if can stop while I ask shop owner if anyone turned it in. She was driving past the shop anyway. Well, with an exasperated, annoyed look, told me to hurry up as we were running late. Took me 15 seconds to ask shop owner who did find them and gave them to me , to get back on bus. Well for dear Luana, that was too long and she promptly chastised me for not holding onto my things properly and to make sure I don’t lose anything else! I am a woman in my 50’s that didn’t need that kind of sarcasm on while I was on holiday.
Stayed out of her way for rest of trip. Talked to other passengers on same tour and we agreed that Luana needed to switch career to perhaps border patrol where her attitude is welcomed .
Too bad as the actual company was great. I had hoped to get Walter as driver as had read so many raving reviews.