On 12/28 my husband I took the South rim tour with Lorena. The day started great because she provided a lot of details of the sites we were visiting or driving through for the day. Once we finally made it the Grand Canyon, our time was limited because of a two hour delay to get into the park. Lorena maximized our time by giving additional time and recommendations of where to see the best views of the canyon. About 20 minutes after leaving the park, there was a horrific car accident. We were one car in front the vehicles impacted. Lorena took care of all of us even under those circumstances. We were not able to move for 2 hours. She tried to keep us entertained under the heavy circumstances. In addition, she made arrangements for a restaurant owner to open his shop so we can get a bite to eat late at night. She worked so hard to keep us safe and still kept giving us information on sites until the very end of our tour. I commend her for dedication to the people who board her bus. Many of us thanked for exceptional service.
Also, she is a hero. She saved a lot lives during the Vegas shooting.