Matt was awesome! Friendly, and knowledgeable about the area. I was picked up at my hotel in Wailea. It is not a crowded or a (underwhelming) sunrise tour, so if that is necessary for your Maui experience go with a different company.
That being said: I did not want to get up super early anyway. Enjoyed the smooth Trek bikes. The helmets were awesome because I could hear cars coming up behind me and not sure I would have with the type of helmets other companies use.
Matt was there to guide me from stop to stop. It is a mostly downhill ride. Like, 97%. There are a few places to pedal, and not really being in shape, I was fine. There are some cute towns towards the end of the ride too.
The scenery is spectacular, and riding through the different climate zones kept a constant smile on my face. Enjoyed riding through Eucalyptus trees, smelling tropical flowers, and the lush area at a comfortable pace. I would recommend Maui bombers over and over again. Bring a jacket, sunscreen, sensible clothes and shoes!