Hands down some of the best customer service I have received from a company in a long time. More companies should take some notes.
I booked the 1/2 day Lower Animas tour for my family and the night before, our car battery died. Well, being in a smaller city, AAA was not available. Been a member for 39 years and never received a call back. The next morning, I called two transportation companies and they were not available to pick us up and even tried Uber to no avail. I ended up sending a text to Mild to Wild and thankfully, they sent a driver to pick us up. Even better, after the tour, they returned us to the hotel.
The rafting was fun or as I say, just right for me. It was later in the season so the rapids were small. The rest of my family wanted bigger splashes so I guess we’ll have to return earlier than in the season. Regardless, we were able to complete our tour and my shoutouts go to Hayden, Tre, Emma and especially to Elena. Thank you so much for saving the day!
⭐️⭐️⭐️⭐️⭐️
Ответ от хоста
Jul 2022
Thank you so much for writing this review for us, we appreciate it! It is wonderful to hear that your trip stress was eased by our guides being flexible and helpful! We know how frustrating it can be when things don't go to plan and are super happy that we were able to make it work for you! We are already counting down the days until we get to take you all out again, and will be sure to pass along the praise to our amazing guides Hayden, Tre, Emma, and Elena!