The staff and our pilot, Troy, were super. Very professional and made the family feel safe and comfortable with the whole experience. It was run very efficiently and on-time. Clean offices and helicopter. Great tour for our family.
Because of weather, the tour was changed...drastically. The pilot didn't get into interesting areas, he piloted so fast pictures couldn't be taken, not all sides of the helicopter saw the same views. There was barely any narration. I've taken this tour before, and it was great. I don't know how they dropped the ball on this day.
Crater was clouded over so we were offered an alternate ride to Molakai to see the cliffs and waterfalls. Nice but would have liked to see 7 pools and crater instead.