We are sorry our aquarium did not meet your expectations. Please be assured our animals are well cared for and their health is our utmost priority.
We would also like to share some background information about our Aquarium.
We are privately operated and privately owned, unlike most aquariums in the United States.
Our aquarium content is restricted to species of fish indigenous to the Florida Keys only. Because of our desire to keep our presentation confined to local specimens, we are faced with the prospect of doing all of our own collecting.
We have staffed the aquarium with guides who give narrated tours of the entire facility on a scheduled basis as opposed to a ‘tour on your own’ type of facility. We feel that having well versed guides makes it more interesting to our guests and offers a more personal experience.
We are constantly adding to and updating our exhibits, updating paint and décor where possible. However, we are a historic aquarium in a historic b
[email protected], hosting live animals. The care and well-being of these animals takes precedent over any updates or modernizing that could endanger their lives.
We offer a satisfaction guarantee located on the customer service page of our website.