cristinadV6157NO
Jun 2022
I went on a tour of the lower canyon yesterday 6/7/22. The place was absolutely breathtaking, but we had a horrible experience with our tour guide, Lia/Leia. She was horrible to our family of 19 people. We asked if she could please walk a few steps to the right so we could take photos without her being in it and she refused to do so. She kept rushing us to move forward even though we couldn’t because there was another group stopped ahead of us. She seemed to have a personal grudge against us from the very beginning and was very rude. We had a 77 year old woman with us and a 3 year old and when we tried to adjust masks because it was hard to breath (101 degrees and we had just finish going down 3 ladders), she made a huge issue about our mask and tried to kick us out. We explained to her that we were not removing it, only trying to fix it and she tried to block my aunt from passing through. My dad had to tell her to not be violent. We asked her how the canyons were formed because she was not giving us any information, and when we asked her to stop making things personal and to please just do her job, she said “No. I don’t have to because you didn’t follow the rule about the mask”. My mom had to remind her that we all have bad days at work, but we still have to be professional, but she was very adamant about not telling us anything about the canyons. I told her 15 people flew from the Philippines and we drove all the way from Los Angeles and paid $90 each and she was making our experience awkward and unenjoyable and she replied by saying “I don’t care. That money doesn’t go to me”. She took away from the beauty of the canyon with her ugly personality. I hope this gets to the manager and that they can have a word with her so that other families don’t have to experience what we did :/
Ответ от хоста
Jun 2022
Dear customers, thanks for your feedback. We apologize to you for the service provided by the tour guide. We care about every guest's experience and feedback. This issue has been reported to the onsite operator manager. We will continue to improve our travel experience and apologize again to you and your family.
Best regards,