I'm sorry to say it but I did not enjoy this .
My friend and I purchased standard tickets on Viator for a Wednesday evening show. It was stated that doors opened at 5 (well, more like show seating began at 5) for the program to begin at 5:30.
We arrived at 4:45 and were a good ways towards the back of the line already which meant standing in the sun for a bit. The company did email in advance to advise about this and encourage folks to wear sunscreen.
Those who purchase preferred tickets (for a decent chunk of change more than the $198 price tag for standard) get seated first so seating for us regular folks began closer to 5:15pm it seemed. Part of what slows down the entry process is that there are photographers taking photos of every group. Later in the evening the staff starts walking around with the photos advising that they can be purchased for $20.
The program didn't start in earnest until 7pm, after the sun had set. I brought a light jacket but I was still quite chilly.
There are some vendors set up selling things market style and they also had tattoo and flower stations set up.
The food was surprisingly good, especially to have been produced for such a large crowd (seemed like there were 300 or so of us). I would have gone for seconds but got full so that was at least worth it. There was also an open bar but the one pina colada I had was, unsurprisingly, very watered down.
By the time the program began, I was sleepy and uninterested. It didn't help that we couldn't see much and the performers (who all deserve 5 stars) were often sitting or kneeling.
The tidbits I did pick up about Hawaii's history and culture were appreciated but I wish I chose another luau experience overall. Had the food not been great, this would have been 1 or 2 stars.
Ответ от хоста
Mar 2025
Hi, April. Thank you for sharing your experience. I'm genuinely sorry to hear the Maui Nui Luau didn't meet your expectations. It sounds like the wait and seating process, despite our pre-event communication, impacted your enjoyment. We aim for a smooth start, and clearly, we missed the mark for you.
We understand the frustration of waiting, especially in the sun, and regret that the timing of the program's start didn't align with your preference. Thank you for sharing your thoughts as it would help us improve the experience for our future guests. We will take note of your comments regarding the luau program's pacing.
It's wonderful to know you enjoyed the food. We are likewise grateful for the kind words for our performers-they pour their hearts into sharing Hawaiian culture.
We're taking your feedback seriously and will use it to enhance the overall experience.