We unfortunately were not able to go snorkeling at Molkini island, and although the company did refund us in full. In all honestly we were very upset because we lost out on the expirence, but also because we ended up losing a significant amount of time and money on a rental to get to the excursions, after calling 24 hours before hand to check on the weather conditions speaking to Yuri, and being assured that everything would be okay. We were also informed by the captain, John, at check-in that this snorkeling was for those more advanced at snorkeling, which no where on the website was that indicated. Although I do appreciate the concern for our safety, it definitely soured this part of our trip.
Ответ от хоста
Jun 2022
Hi 364ath...
We take safety of our guest high priority in our company. I didn't know you had an elderly 68 years old with physical limitation with you. You also ignored the following information under our "Additional Info" section.
1. Travelers should have a moderate physical fitness level
2. Not recommended for travelers with back problems
We don't require advance snorkeling skill but to be able to swim comfortably. We even provide life jackets for support but if a person doesn't have moderate physical fitness level it is unsafe and dangerous to snorkel out of a boat in Molokini. According to our safety check your grandma didn't qualify for the Molokini snorkeling trip and my captain had to cancel your reservation. You should be thankful for that and also for us to send you a full refund. Your 2-star review is unnecessary. By taking your elderly grandma not only you put her life in danger but also our crew, captain and other guests on the boat.