My experience here was horrible. I do not recommend. We were visiting Houston from out of town and decided to visit. We first pulled up, there was a big sign that said “Sold Out Today” so we stopped and turned around. It was very inconvenient part of our day, we were let down. We went online to make reservations, everything was SOLD OUT. So we made reservations the next day BEFORE our flight. The sign said “Sold Out” again, but luckily we made reservations. When we got there, NO ONE CHECKED ANYONES RESERVATIONS!! No one even checked my reservation. I was very upset because having to make a reservation put a damper on our day and it was a major inconvenience only for them to NOT check it?
THEN to make matters WORST the staff MISLEAD US!!! We made our reservation for the TRAM. We didn’t want to miss the tram because we were on a time limit. We began lining up as the staff told me don’t line up. “There was no need to line up. My reservation held my spot” and no one could “jump” me and there was no way I could miss the TRAM. Well guess what!!!! We did exactly that. Waited till our phone buzzed, and then come to find out they were “social distancing” on the TRAM and we still MISSED OUR TRAM despite what the STAFF LIED AND TOLD US. Because we missed the TRAM we missed the whole ride as the NEXT TRAM wouldn’t leave for an additional 20 minutes that we didn’t have. As we thought we had to make a reservation to attend yet, THERE WAS NO RESERVATION CHECKER!!
My whole experience was ruined, if I had just formed the line regardless of what the lying staff told me, I wouldn’t have missed the TRAM!!