RUN IN THE OPPOSITE DIRECTION. AWAY FROM THIS TOUR AND AWAY FROM VIATOR. We were promised a 1 hour and 45 minute tour. We were given a LESS THAN ONE HOUR tour. When we asked the company what happened, we were told that the tour time was "approximate" and not guaranteed. WHAT?! How can you advertise a tour time and say it's ok for them to cut out nearly half of it for no reason. I asked to speak to a manager, one was not available and no one called me back. We saw two animals the entire time, but it isn't even about that as you can't control animals...what you can control is good customer service. If a customer is paying for a tour of 1.75 hours, I expect a tour of 1.75 hours. It is sad to support companies who do not care at all about the consideration and service provided to their customers (and this goes for Viator as well!). When I issued a complaint to Viator, they refused to work with me or mediate between myself and the company. Despite detailed email correspondence and recording of timestamps of a shortened tour, they threatened to send me to a debt collector. All you have to do is look at other people's reviews on Viator and Tripadvisor reiterating my very same issue (so this is a repeat issue). I've included some for reference:
Disappointed
Kayla_v, Nov 2021 Said it was a two hour tour, we started late, another boat got stuck so our boat tried to help it, took at least 30 mins and they ended the tour early. Maybe it was just ours, but we were only touring for maybe an hour and I was disappointed. I would go somewhere else.
Supposed to be a 2 hour...
tony_n, Oct 2021
Supposed to be a 2 hour tour, we left late and still managed to get back 30 minutes early so it didn’t last hour and a half
Thrilling, but could use improvement...
acsg28, July 2018
...Our tour has not even made it 30 minutes! Once we got back, there was no announcement if we should hang tight and wait it out, or do we get a little refund or a discount at their store, nothing. A little explanation would help! Its sad people paid full price for the tour and paid extra for transportation and was only out there for less than 30 minutes, when the tour is supposed to be 2 hours...
Worst. Tour. Ever.
WindyCityChick11, Apr 2022
...Not worth the time or money and the ride was less than 90 minutes. Worst. Tour. Ever.
Worst Swamp Tour in New Orleans
KR, Apr 2022
Airboat adventures advertises a 2 hour tour, mine was an hour and 15 mins. They canceled my airboat ride and put me on a pontoon but then all of the airboats at 2pm went out. I was lied to and will be going to Jean Lafitte Swamp Tours from now on. Airboat Adventures stinks.