From UK, and visiting family in Connecticut, we visited New York on Sunday 11th August. 4 adult tickets and 2 child tickets were purchased online for the Red & Blue bus tours, to include the Empire State Building ANYTIME entry.
The bus tour was a disappointment. The onboard commentary was mostly unsynchronised with the landmarks, and consisted mainly of music. Many of the landmarks were not near the route, and the stops were not announced by the driver.
Most importantly, on arriving at the Empire State Building at approximately 6pm we were refused access because the tours were full and we had not made a reservation. The BigBus booking form clearly says ANYTIME. There is no mention that a reservation is required for a tour time slot. Either BigBus are unaware of this requirement (unlikely), or they couldn't care less (likely).
So what did we get for our $580? Not much: an uninformative bus ride tour with little relevance to what we were seeing, and refused entry to the attraction we'd booked. An absolute waste of money.
BigBus might possibly give their usual fatuous reply. What they need to give is refunds, especially since the booking form is inaccurate and misleading.
Ответ от хоста
Aug 2024
Hi E9045qwcolinm, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. While it is true you may visit the Empire State Building at any time during their operational hours, you must first make a reservation prior to visiting the attraction. This can either be done on the "Manage My Booking" page on our website or on-street with one of our customer service representatives. We apologize this was not made clear; we list information this under our FAQ's on the product description. We appreciate you sharing your feedback so we can work on making this clearer for our guests in the future.