I had a pass to get the unlimited bike rental for the day. I wanted to rent a "transfer bike" - you pick it up at one location and drop it off at another. Same procedure: paperwork, hold on credit card, etc. I picked up my bike at the Harlem location and dropped it off at Central Park location, at 5.30 pm aprox (note that you have to hand it in before 6:45pm, otherwise there is a fee for not returning bike.) Thank goodness I checked my bank account that night for no particular reason, when I noticed my credit card had been charged 400 USD fot "NOT RETURNING BIKE." I'd like to add that I was travelling with an Indian friend during my stay in NYC, and we both rented bikes, each on different credit card and receipt orders. The next day I had to spend 2 hours asking why my credit card had been overcharged. From the beginning I explained my friend and I had different receipts, and that the overcharge was on MY credit card. Shockingly, the lady at Central Park location started questioning my friend, asking her what the security guard looked like, saying she didn't remember her face, suggesting my friend had not returned her bike, and simply interrogating her as if she were a police - I'm appalled and saddened by what this might have meant, considering I'm a white woman, and my friend an Indian looking woman.
Finally, the lady apologized due to an error on her part for not "closing" my receipt properly, and handing me a reversion receipt on my credit card. I called the location and asked to speak with the supervisor, to sort out this issue since I still have not had the reversion - I have still not received a call. I find it outrageous that I have to spend MY time for a sloppy error on their part. My experience with customer service was terrible, and making me have to deal with an expensive error, not to mention the VERY uncomfortable experience my friend lived.