I was not at all impressed by this service, it states one call and you will be met within 5 mins, I called 8 times, got hung up on 3 times, received no reply at all from the local number in SFO where I was waiting on the vehicle, had to go to the pay phone and dial a NYC number they gave me, was kept waiting in total over 28 minutes on the 3 calls I had to make and was passed from pillar to post on the call as they too could not reach anyone in SFO. Eventually and after 50 minutes I finally spoke with a SFO contact who sent a car, but not after being quite rude and unhelpful. No apology at anytime, over priced, over rated and would not use again. What a disgrace to make promises they do not fulfill.
Only issue was were the pick up was as it was outside terminal but not an issue really.
Wasn't inform that there is additional charge cause of extra luggage. Cause we assume we are renting a car, not a taxi..