We ordered this service over others as a nice surprise for family visiting for the first time. You’re supposed to provide flight info so I assume they can track for accurate pickup time—which is great—but they didn’t use it at all. We looked for the car then called the number, they told us that we were supposed to call when we arrived. This was never instructed during booking. So my family waited for 25min for the car to be dispatched. Then after drop off the driver demanded a $20 tip, in cash. It was such an unprofessional and disappointing experience. If you’re looking for something memorable, don’t book this. Not worth the extra cost, we should have booked a Lyft or taxi.
Ответ от хоста
Nov 2022
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.