We booked a ride transfer from our hotel to Miami airport. I prepaid up front $120. The evening before the transfer, I received a text message from the driver telling me that there were additional fees of $23.75 that had to be paid in cash. $13.75 was for airport entrance and tolls and another $10 for a holiday fee.
Given that I had prepaid for the transfer, no notification was given to me that there would be additional fees, our hotel was less than 5 miles from the airport, there were no tolls, no additional fees paid and it was not a holiday, I will not use this particular vendor again (Miami VIP Car Services).
The previous week we had booked a transfer through Viator, I prepaid as well and there were no additional fees (My Travel and Tours Co).
Please watch who the third party is when booking and beware of the additional fees.
Ответ от хоста
Jan 2023
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team