- Threatened and demanded for extra cash!
- Worst experience of my trip here in United States!!
- Not a Trustworthy service!!!
Reserved cab ride via CarmelLimo service on my way back to Newark International airport. Before departure, the price for the journey was confirmed with the representative and they provided a paper based coupon for the ride. The cab driver was so friendly that you wouldn't doubt at any instance. At end of the trip, the cab driver demanded an extra 35 $ for the trip (after additional toll fee). He even rejected taking paper coupon and threw on me. Upon calling to the customer service the driver started yelling at me. I tried approaching police, but he refused to open car door and locked me inside.
This is frustrating and being women didn't feel secure and I just gave him all the demanded money and left as soon as possible. He even dropped at a wrong terminal.
It’s not just poor performance of their service, but in fact threatened a woman. Highly insecured!
Ответ от хоста
Jan 2020
Dear Batchu,
We are sorry and we apologize for any inconvenience caused to your party. Please provide us your trip details, via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.