Watch out, the tour does not include neither the ferry ticket nor the fast track.So why 55 USD per person?You can read all the stuff they say on Wikipedia, Also, they have a very rigid policy with hidden T&C. Melissa Star, their guides' director, is completely unprofessional.
Ответ от хоста
Nov 2019
Thank you for your feedback but we feel your review is both inaccurate and unfair. You falsely stated that you paid $55 for this tour. We looked up your reservation and noticed that you are an Attraction pass customer that paid through your pass. The passes require that you purchase your Ferry tickets separately. This has nothing to do with our company. It is the policy of the pass company. If you have a problem with that you could have taken our "All-inclusive" tour which includes ferry tickets and is offered independently by us instead of using an Attraction Pass, which does not include Ferry tickets.
The statement that we have "hidden charges" is also false. You are told in writing on our website and through several confirmation that since you were taking a tour using an Attraction Pass, you would have to purchase Ferry tickets separately and ahead of time. If you chose to ignore these notifications, it is not the fault of our company.
As for the alleged unprofessionalism of Melissa, you did not describe what occurred so we do not know if her behavior was unprofessional. We regret if you feel you were treated in any unprofessional way.
Thank you for your feedback.