Torn on this review. The tour description was about going close to glaciers and hearing them make noise as they calved. The tour didn’t couldn’t remotely get close to any glacier seen. The description is not what the tour does - that being said, the captain was fantastic and took us to many spots where we could see wildlife: harbor seal, sea lions, otters, puffins, etc. We even got the unexpected bonus of following a pod of four Orca whales.
Also need to mention some logistics details which confuse first-time patrons of this tour: (1) when booking online, it took forever to find any type of address where the tour was located in Seward. We called to verify 4th St address was indeed correct. (2) when booking, it said our tour company was The Alaska Collection, however the business on 4th St was Kenai Fjord Tours. (3) no mention on company website about shuttle service to the dock upon arrival by railroad from Anchorage. Should make this seamless for patrons by coordinating with AK Railroad - “please let train riders know to take the Kenai Fjords Tour bus, waiting at train station”.
We were able to find our way without missing any tour deadlines, however the logistics, tour company name vs. listed name are quite sloppy and need to be tightened up big time. Making the whole process seamless will make a better experience for your customers, and abate their stress level from half-baked instructions.
Again, the tour itself was fantastic. Bring the other aspects up to speed and you’ll see 5 stars all the time.