Our tour guide, Kelly was very good. Her driving was excellent, knowledge of the area and wineries was very good and she was a nice hostess. Midway through the morning, she offered cold drinks and a nice cheese and cracker selection to tide us over until lunch. She nicely interfaced with personnel at each of our three destinations. She also offered suggestions for additional visits in our unplanned time over the next few days. We did try one of these (Peju) and found it to be excellent. We would have liked to visit more, but there is only so much time.
On another note, I found the arrangement process a bit uncoordinated. I do not have specific suggestions. Time between contacts seemed long and not initiated by Platypus (via e-mail or call). Also, In our final week, I thought I had made final arrangements when Doug called reviewing a prior itinerary. It was bizarre. I had to remind him where we ended upon winery suggestions.
Ответ от хоста
Oct 2019
I really appreciate your feedback regarding both the tour itself and the planning process for your private tour. I'm glad the tour was such a success and I apologize for the apparent confusion of our planning co-ordinator. Fortunately, it all seemed to be ironed out to your satisfation by tour day. Still, we'll work to improve the quality of that aspect of our service. Kelly is indeed an awesome tour guide, and she will no-doubt be very happy to hear you appreciated her efforts so much. Best wishes!