Really disappointed. I’m in Salem for my birthday with my mother; and she booked the Witch Walk on Tuesday evening for yesterday morning, 11/18/2020 at 11am. Website took the $53.00 for our tickets, and sent confirmation email. We show up to Crow Havens Corner at 10:45am and stand around outside a closed business until 11:35am. Called 3 times- got no answer. Voicemail inbox full. Employee next door was very nice said they’re usually punctual and on time for daily tour. Well not this time. No one even showed up. We got no courtesy call or email to say if someone was running late or if the tour was cancelled- NOTHING. We stood there in the cold for over 40 minutes. When we first got there, we saw a younger male who went inside with bags of items. When he came out we asked if this is where we meet for the witch walk. The gentleman, who looked stoned out of his mind, muttered something that sounded like he didn’t know anything about the walk sorry- and then got into his car and sped away. Towards the end of our wait, that same gentleman returned- refused to make eye contact and went into the building, and never came out. This is completely unprofessional. My mother has sent multiple emails and also reached out on Facebook messenger and is currently awaiting a response from the owner, requesting a refund.
As of today 11/19/2020 at 10:30pm- no one from Crow Haven Corner has returned our email, or refunded us our money. We know that they are aware of their error and they are refusing to rectify it. We went on the Salem night tour this evening, and when speaking with the owner of that establishment, he informed us that an employee of Crow Haven Corner had attempted to lie, and said they were there at 11am. Thankfully, he stood up for us. The neighboring establishments owner saw us waiting all that time...and he saw that young gentleman from yesterday walk by and ignore us. (Who turns out to be the Crow Haven Corner owners SON). After which, the Crow Haven Corner employee admitted they were aware of the two women that were waiting for the tour that never happened.
Sadly based on this experience, and the lack of communication, I would never recommend this business or service to anyone visiting Salem. It’s a total sham.
Ответ от хоста
Nov 2020
Hi There ,
I am so sorry you came to a Tour and we were not opened .My Manager and I came were sick and I shut the store down to be careful and took the cover test .
My Admin said he would contact anyone who booked .
I don't blame you for being upset .
I would like to refund you and apologize once again.
Please email me your number and I will over see this my self.
Many Blessings ,
Lorelei