Made the reservation the day before. No hassle, easy to do. Had to google address as we are from out of state. Little bit of a drive from El Paso, but not bad. Instructions on website instructed us to be there 45 mins early. So we planned accordingly. We arrived an hour early as we left earlier than needed just in case of traffic or any other issues. When the time of 45 mins before the reservation time came, I went to building to check in. Door was locked, no one was there. I walked around the building to see if there was another entrance or anyone about but found nothing. I went back to the car and waited. About 5 mins later, I called the number for the UTV business and the person who answered said someone would be there in 5 or ten minutes more. Someone finally arrived and started the check in process for us and the other family waiting. If you request someone to be there at specific time, then I suggest you should also be there on time. All in all the tour in the UTV was fun and unique. Trails were dusty and blowing dirt everywhere, but helmets that were provided helped with that. The ride went quickly and I kind of wished we could have gone just a little slower in some spots in order to see all that was around us. I would recommend this tour and would definitely go again.