Travis definitely made this activity for us. If you get a chance to be in his boat, you won't be disappointed. We really, really appreciated his energy and enthusiasm. (We hear he can also frequently be found on the daily if you choose that rafting trip instead.)
Compared to the overall activity duration, the rapids section is relatively short but still heaps of fun, even at the lower water volume. If you go later in the season, be mentally prepared to feel chilly during the ride to the take-out point post the rapids. You can always put something warm in the dry bag and take it out at that point.
In general, more information/short briefings throughout the trip would have been helpful. There was some confusion about what we should be bringing/not bringing with us while we were waiting at the put-in location.
In terms of COVID precautions, they did a great job of monitoring the office, making sure there were only so many people in it and that people were wearing masks. For the most part, people in our van for transport were good about wearing masks during the ride. At the end of the day, though, it IS rafting, so there's only so much that can be done about masks and social distancing...