Leaving a review with mixed feelings about this tour. Part of it was our own lack of research and so not everything described here is necessarily an issue with the tour company. I do think we should've picked a tour that was a little bit more on the price but gave us better pickup locations and better bus + more polished tour guide/driver.
We took this tour with kids and elderly parents. A big issue was the part of LA downtown that we were asked to park (Cahuenga Blvd) and take the bus from (hollywood blvd address). The area is quite shady full of tobacco shops, adult shops and possibly a strip club (we saw a half naked lady right outside parking). It was quite embarrassing for our family to even be in this area. This is where I think we could have researched more so definitely something on us.
As we were waiting for the tour bus at the hollywood blvd address, the section of street is quite filthy with a couple of homeless and every minute seemed like an hour with all ppl of our family having to wait amidst this obscene area.
Tour bus was quite average although I do think it matched what we paid for the tour. Bus was not the cleanest and tour guide was a little too chatty for us and kept cracking jokes that didn't always land and were quite tiring also. She did have the knowledge of the area and took us through Beverly Hills and other spots. We did enjoy that part of sightseeing.
Overall, I'd say you are better off paying a little bit more and finding another tour if you're looking for an elegant and polished experience with kids + elderly. For someone with lower expectations who doesn't mind the improprieties I described, this is a great tour.