It never happened. We were at the dock waiting for a crew and a captain, being so excited for the first fishing trip in Hawaii. They never showed up. At 6:30 am we started calling the numbers. After 3-4 different numbers calls, we were so disappointed, because nobody answered us. Then, at 7 am we got a call from the captain, telling that agents from Viator.com were not supposed to book this trip, because his boat is in repair. He didn’t know anything about the payment or the refund. We want the full refund from this horrible experience