Booked the tour at the last minute about 3 to 4 days before we had planned to visit DC. Printing the ticket online was easy though not required. Directions were simple. The tour guide contacted us a day prior to our tour. The arrival of the tour guide was prompt. The tour van was clean and very accommodating to our four-member family (2 Adults, 2 children). Like advertised there was water, visual aids, and cell phone chargers available. The tour guide was very personable and made it a point to get to know the passengers and what they expected to get out of the tour. Some of the passengers were running a little late so instead of having us sit and wait we circled a block or two until they had arrived. During that time of us waiting he gave us historical background of the city and pointed out interesting facts that weren't necessary apart of the tour. As parents we were concerned about bathroom breaks considering we were offered water. The tour guide made sure that at least every other stop had bathrooms available. At each location he gave historical insight for that particular location and how it tied into the city. He also kept up with everyone apart of the tour and volunteered to take pictures of me and my family at each of these amazing historical sites. The drop-off and pick-up sites of each location were strategically orchestrated. Fortunately for my husband and I had brought snacks for our children which prevented them from becoming cranky and disturbing the other passengers. Tour was practically set-up to where you weren’t in the van for no longer than 10 minutes at a time which was great in the children from becoming antsy. Overall, it was an amazing tour and would definitely recommend it for those who can appreciate a quality tour guide.