My wife and I have been to the 9/11 Memorial Pools several times in the past and did general research on the Internet regarding Ground Zero, but this was vastly different. Hearing from Jon White, our tour guide and survivor of those fateful events on 9/11/2001 made the experience palpable and necessary. Jon was there. Literally there as the towers went down, literally there heading in to work that very morning, taking in the toxic fumes and the horror that we had only seen on television too many times. His first-hand survival accounts were wonderfully hopeful as he kept reminding our group that life flourishes and moves forward even in the worst of circumstances. The man was an encyclopedia of important, noteworthy facts not only about the new tower and the surrounding facilities but the significance behind every meticulous detail of the memorial site. He paid special attention to providing us with vital historical and social context, all which made the transition into the 9/11 Museum even more tangible and meaningful. I highly recommend experiencing this tour and especially through the eyes of our tour guide, Jon White.