Today, my family got a tour with Chris. While he was very educated about the wildlife, his education on covid was lacking. I booked with this company based on their covid policies, posted on their website. We were crammed on one boat with 7 other people not including the 3 of us and Chris. The head gear was not sanitized, and no one wore a mask except for my family. When I asked about the masking Chris stated “ma’am you’re in Florida I believe in fresh air and vitamin D.” Honesty in their covid policies/precautions or lack of should be better outlined in there website. I would not have booked had I known their covid “policies” were just a ploy to bring in revenue. Condescending comments are not appreciated or professional.
Одговор домаћина
Jan 2021
We welcome your feed back, and we would like to address some of the complaints. Safety is our #1 priority. Our company is following all CDC guidelines and we do sanitize and clean the boat and headsets before and after each tour to protect our guests and captains. You were on the first tour of the day and we can guarantee that everything was sanitized prior to you getting to the dock. The boat you were on is one of our larger boats that does accommodate 10 guests comfortable and safely. Our guests are encouraged to wear face masks, if they are comfortable in wearing it, but they are not required as posted on our website under Covid polices. We wished you would have come back to the office about your concerns, we do offer private tours. Again, we value our guests and would like to correct the unhappy experience.