First bus was pathetic. AC did not cool off bus, could not hear narration because engine was so loud. That bus should not be in service period. We got off at the Lincoln Memorial which was historical, and boarded a newer bus which AC worked and you could hear the narration. The tour was as advertised from that point on. If your clients can take the heat from your old bus still in service for your monetary gain, your company can take the heat for including a discussion of the insurrection when passing the capital on your recorded narration.
I would like to mention Diane, ticket sales, who stayed on the phone, and even called us back when we were disconnected, to provide exceptional service when purchasing our tickets.