I live in Baltimore, MD & my parents came to visit for the weekend. We took a day trip to DC for the 4th of July- took the train in the AM & came back that night. We booked the tour weeks in advance. Once we arrived & were getting on the tour the driver said "just so you know, we are doing a limited tour today due to roads being closed". They offered for us to come back another day if we wanted the full tour for no extra cost, but I am a travel nurse so I won't be in Baltimore for much longer & my parents were going back to GA the following day. The tour was basically cut in half. We missed the Washington monument, WWII memorial, FDR & MLK memorials, Lincoln Memorial, Korean War memorial, Arlington cemetery, & the White House. Luckily we are fit individuals and were able to walk to visit all these sites, except for Arlington cemetery because we'd walked 11 miles at that point throughout the day and couldn't anymore. Although we understood that the road closures was not big bus company's fault, it would have been nice to have known when booking so that we could have planned accordingly. We also paid full price for the tour tickets and only saw half of the tour.......
Одговор домаћина
Jul 2021
We are so sorry for your experience. The drivers comment was to remind guests of information that was on the Big Bus Tours app and website for 2 weeks leading up to the 4th. We expected this and made arrangements to still provide guests with a tour of the city. Offering the next day at no cost benefit many other guests and unfortunately it did not fit your schedule. Please try us again when conditions are favourable.