The actual tours and tastings at the distilleries we’re EXCELLENT, highly recommend booking privately. Buffalo Trace - Greg and Limestone Distilleries - Savannah, tour guides are exceptional!!
Transfers & coordination was awful. Pickup time changed to 2 hours later than booked which threw everything behind so we only got to experience 2 distilleries instead of the 3 we had paid for. Had to Uber $50. to first distillery because of miscommunication with the pick up from the hotel which we were told would be reimbursed. Our driver was speeding terribly on one lane backroads in pouring rain, disregarding all signs and lights. Total disregard for safety. They told us they would help us get back to our hotel, only to be dropped off at a Walmart 68 miles from our hotel, to Uber our way back, however, no Ubers or Lyft are located in this town so after a $160. cab ride we were finally safe back at our hotel. Be careful whom you book with. It can either make or break your excursion.
Одговор домаћина
Sep 2021
Dear James B., according to your feedback:
1.-Your hotel was located in another city (1 hour from Louisville - Lexington).
2.- The tour includes picking up clients from hotels located in Downtown Louisville, otherwise the meting point is 21c museum Hotel Downtown Louisville, Ky
3.- You received the itinerary of your tour and it includes: Meeting point, tour start time, vehicle and driver information.
4.- Days prior to the tour we sent you a reminder message with the place and time of the start of the tour but we never had an answer.
5.- You decided to do the tour using a taxi, we have helped you with the check-ins at each distillery.
6.- You missed a tour because you were late. (you stayed more than 2.5 hours at Buffalo Trace)
7.- You finished the tour in the city of Bardstown, we inform you that Walmart is a good place to get a taxi. We do not know the availability and prices of taxis.
8.- The start time of the tour is described in the itinerary and depends on the availability of the distilleries
Additional Information: We offered you the cancellation of the tour and refund but you wanted to do the tour with Taxi and required our service to help you by phone during the entire tour.
Note: We send you screenshots of the scope of the tour and your requirements do not meet.