Pros:
- Quick 2+ hours ride in Central Park with a nice morning weather (we did the 10 am one)
- Short line, fast check-in if you purchased your tickets online (we did via TripAdvisor and just showed one barcode from Apple Wallet for 3 tickets)
- Highlights overview with the guide
- Good for saving time
- Great location, very close to the Central Park and as a bonus right next to a cute and tasty Cafe Serafina - we went there for lunch right after the ride.
Cons:
- Not organized gear pickup guidance, nobody really will help you unless you ask.
- Nobody tells you upfront that you don’t need a helmet unless you’re under 14 y.o. We were wondering around looking for helmets and thought that everyone must wear one until we asked an employee.
- Nowhere in the instructions it says that you have to come ahead of time (but you do need at least 10 min to check-in, try and get a bike, helmets for kids, find your guide)
- No way to see/choose in advance your guide. Our guide had a very thick French accent that was quite hard to understand, even though I’m bilingual and have been living in the states for more than a decade.
- The guide has no microphone, so it’s hard to hear what they say sometimes.
- If you have older or not very fit family members, they will be behind the pack. Sometimes the guide turns at unexpected point and the ones who behind might not see the signal. Stay close together as much as you can and keep an eye on the guide’s trajectory.
- Sometimes it’s hard to distinguish who’s from your group. I wish they had some colorful stuff or bikes that easy to spot.
- All bikes look the same, I wish they all had numbers, so it’s easy to find yours after each sightseeing stop.