My family and I drove from Jacksonville specifically to see the Butterfly Rainforest and we were all super excited. Upon entering the building, we were told if we wanted to see the butterflies to head there first because rain was in the forecast. We headed straight there, paid our way (roughly $30 for two adults and one child) and entered. We had been inside the exhibit for maybe 5-10 minutes and we were about 1/3 of the way through when we were told over the loudspeaker to exit the exhibit due to lightening. No problem, completely understandable. When we asked about a refund or raincheck, we were told they don't do that and "That's why I warned you." We were NEVER given a warning or told there were no refunds or rainchecks due to weather. If we had been told that, we most likely would've though twice about paying and going in. Basically, we paid $30 for pretty much nothing. TOTAL BUMMER.
Одговор домаћина
Mar 2021
Thank you for the feedback! We appreciate you taking the time to let us know about your experience. Yes, the Butterfly Rainforest is an outdoor exhibit and subject to temporary storm closures for the safety of our guests. We make every effort to notify visitors upon purchasing tickets. We hope you will visit us again!