Staff was great- our guides, Kim and Myrissa, were amazing, funny, informative and encouraging! Captain Zipline was very safety oriented and professional. They teach you about the gear and how to control your direction and speed in a practice on the ground first. This took away my anxiety since I knew what to do and how it would feel once I got on the course. The guides took time to make sure everyone got photos at various points. Explained history and fun facts along the way. The scenery was stunning. I have never had so much fun! This was a great bonding experience with our boys, ages 12 and 14, who just couldn't get enough of zipping. We can't wait to go back next year!!! Don't be afraid- this is awesome. You don't want to miss out on this experience- well worth the money!! Karen from Kansas July 2015.