We booked our horse carriage experience through Viator several months ago. Miguel was the person that I spoke to at the time of purchase. He told me that 4 adults and one 16 year old would be allowed to ride in the carriage. We have a reciept that says so. However, when we arrived to the location our driver told us they could only take 4 people and would get a $1,000 fine if caught with 5. Due to this we had to pay for an extra carriage and left @ 6:33pm even though we were supposed to be there @ 6:10. Since we left late, we did not get our full hour. We ended up having 2 horses named Strawberry and Cynthia. Their handlers we're great! They knew the area well and told us about certain landmarks. I believe this is a viator issue. I would never book through Viator again and believe I should get my money back for for the 2nd carriage.