THIS IS AN UPDATED REVIEW
We booked a ride from 10:00 to 10:55. At 9:02 we received a text advising that since we booked the extended tour we needed to be there at 9:45, not 10am as purchased so we could get the full tour. We hustled up and ended up jogging some of the trek to get there and we ended up getting there several minutes before 9:45. Oscar arrived shortly after 9:45 in which we immediately began the tour. The tour was okay if all you wanted to hear about was how many movies he had been in and all about movies in the park. Oscar was nice enough. In our estimation we did not get the full 55 minutes, however Oscar seems to think we did. So, giving him the benefit of the doubt, we did. However, we do have a picture taken from our last stop at Strawberry Fields that is time stamped at 10:20 which was taken less than 1 minute before getting back on the carriage for the short ride to the finish. I don’t think it took 20-25 minutes from Strawberry Field to the end.
We received an e-mail to give a review from Trip Advisor. I always feel that if you are going to give a review, give an honest one. I did. I mentioned in the review that I would definitely take an alternative method of seeing the park in the future and named the alternative in addition to the ride being short. Keep in mind that with tour, tax and tip it equates to $3.15 per minute. So being shorted only a few minutes adds up. I then received a call from Oscar who was irate about my review and said he could prove we got the full tour because they have cameras and that we should never mention his competitors. I said send me the proof and I will update my review and take full responsibility for the time discrepancy. He demanded I delete my review. Next I received a long string of text demanding I remove the review without any proof of the time discrepancy. He also denied the time change at the start of the tour (which is a text). At Oscars insistence, I deleted my original review and have updated to give him the benefit of the doubt on the time and not name his competitor in my review. Overall, there really isn’t much to see in this area of the park that horses can go. If you want to be thrilled by a horse and carriage ride certainly go for it. If you want to see most of the park in my opinion there are better options. Also, be careful in your reviews for this company as you might get into a very difficult situation and be confronted (read others reviews as well).
Одговор домаћина
May 2022
The ride you booked is about 55 min included 3 picture stops. I offered your 3 stops you wanted to skip one so your ride was a couple min short. Even though I was very nice and gave you a very nice ride according to yourself , you made that a big deal that ride was short and wrote a 3 stars review including PEDICAP rates. I JUST THINK YOU ARE OUT OF YOUR MIND ! please dont ever book again!