Lacey, our guide- 5 stars
The company and experience-3 stars
The young man who greeted us was not very professional. He was talking to Lacey, with us standing about 2 feet away and dropped the f bomb right off the bat, which struck me wrong. I’m not a prude, but really?? Unnecessary.
The weather was not the best, which of course they had no control over. so it was hard to see the manatees. The Overcast made the river seem dark and hard to see the manatee. I wish they had told us to put on our polarized sunglasses, as our Guide was wearing them and can spot them easier in the water. That would have been a helpful Tidbit.
Also be aware: because the kayaks are clear plastic, they don’t like to put them on the kayak launch. So you have to be able to board the kayak from a pier/dock with it sitting fully in the water. And then you have to be able to disembark from the kayak in the water to the pier. In my opinion the clear kayaks don’t make it much better for seeing. The bottom is all scratched up anyway. So you only get the benefit about four or 5 inches on the side of the kayak. And if you are 20 pounds or more overweight, getting in and out of the kayak was tricky, and could be embarrassing. I would opt for the solid colored kayaks that used the launch. Much easier. Lacey was wonderful and very informative. She was most engaging, and had a funny sense of humor about her. All in all, we really liked our guide, but found the clear kayaks to not be of much worth, especially given the hardship to get in and out of them while they are in the water.
The kayaking experience itself was great. But I would do it in another kayak the next time. I wish the weather had been better. But Que sera.
Одговор домаћина
Feb 2022
Hello! We apologize for your disappointing experience. We never want our guests to leave with any negative thoughts about their tour. Obviously, the person at the park who greeted you does not work for us. We are glad you enjoyed your time with Lacy! She is the best.
I appreciate your feedback and we do my best to address it all internally and see how we can improve. Hopefully we can have you out on the water again and give you a 5-star experience all around!