This tour was disappointing. It was the most expensive city tour during my stay in carlifornia but the least enjoyable. Had to queue to collect tickets despite online confirmation, very bad customer service, had to transfer in n out of coaches. Do not recommend to join this city tour.
Another excellent tour, we saw a lot of the city in a quite small time frame. The driver was excellent and gave a good informative commentary on all the various sights and the staff at the tour operators offices were very helpful. The trip across to Alcatraz and round the Island was also very enjoyable. I think on your San Francisco tours site you should advise people that the weather, even during the summer, can be foggy with rather a fresh breeze. It was like this on our tour and even though the sun came out , the Alcatraz trip still proved rather chilly and warmer jacket would have been useful.
I did the city tour/Alcatraz package and it was awesome! The bus driver and tour guide were knowledgeable and friendly. The timing of the Alcatraz embarkation drop-off was perfect and the trip over and tour of Alcatraz were amazing. It does make for a long day, so I would recommend either buying something to eat during the bus tour at one of the few stops or packing something to bring along.