We, like so many others, scheduled, our excursions in advance. Saw a FB post suggesting his company. didn't know at the time that Dom, who suggested it, is apparently the owner. when i spoke with him, he offered a small discount to the Vietnam Vets in our group, as he is a Vet also ? great communication in the beginning.
even thru the months of Covid. when NCL had to cancel, i told him we obviously, wouldn't make it , he offered to move til 2021. we weren't sure what was happening with health issues, so we didn't want the refund. I let him know, at that point the ghosting started. I had booked our group for 8 other tours and shows (was going to Vegas on the way back) and received immediate no hassle refunds. when we received no other communication from him, and others that had booked told me he was ghosting them also, I sent details to my credit card company. They issued a temporary credit back to me, so of course, I reimbursed the others in our group. two days ago, I got the notice that he sent them a note that there are no refunds and they gave him back the $500. He is still ghosting customers. We have rebooked 3 cruises, for when ever they go. The one to Alaska in 2021 stops in Ketchikan. However, he is not acknowledging the offer of the rebooking from our paid in full. I'm reaching back out to the others that were stiffed to see about a joint effort to recoup our funds.