I did the exact same tour 3yrs ago to celebrate my Nieces 16th Birthday, and it was excellent!
I did it again in June 2022 to celebrate my Mothers 70th Birthday, and was really disappointed :(
We arrived early at the right location and was told the rider would try to get to us earlier than scheduled….great! However we did not expect this from him, as it was our problem we were early.
20 mins after the start of our tour, there was still no sign of our rider, and no update given to us? When we spoke to the original guy, he said the rider had been held up (?), and he would take us instead. Not sure how much longer he would’ve left us sat there waiting if we hadn’t asked?
Our tour felt very “rushed”, and we weren’t given half as much info as my niece and I were, when we took the exact same tour 3yrs before.
Due to my recent experience I wouldn’t do this again, or feel I could recommend this to anyone.
A real shame as it was part of a very special celebration, and they ruined my Mother’s enjoyment of Central Park.