Total disappointment. Disneyland and California Experience are nothing close to what they used to be. One reviewer suggested he felt like a credit card for the Disney corporation rather than a customer. That says it all succinctly. One of our party of five had to cancel due to emergency work at a major US airport, but Disney would not refund his 3 day ticket, with Genie service added, more than a week before we were going to arrive. The customer is no longer King at Disneyland, Disneyland Corp. is King. Everything, and I mean everything, is not just overpriced, but horribly overprices. Near $20 for four bottle of tap water called “purified.” Not even spring water. Restaurants serve lots of horrible junk food at absolutely exorbitant prices. We had one lunch at what they might call an upscale restaurant, white cloth napkins and table service, called the Wine Country Trattoria, that I guess you could call fake Italian food. Horrible. Some kind of toast loaded with low grade pesto sauce, $10, that four of us, including kids who love bread, could not finish. I had a shrimp salad that I could not finish because it was so bad. My wife had a tomato salad that was so swamped with salad dressing that it was totally soggy and inedible. Genie pass is hard to use and get benefit from as you are only able to use it for one ride at a time. Disneyland requires a reservation for each day, suggesting they are limiting the number of of people in the park, but midweek, in the last week of June, the park was jammed…overcrowded… with people every day. Wait for any of the popular rides is far too long. Forty-five to NINETY minutes on almost all the popular rides. Ridiculous!! Not even enough bathrooms. Waits in the bathrooms almost every time I used them. This should not be. As a former CEO of a large corporation, I know what service can be and should be. That is no longer visible at Disneyland.
Perhaps the real capper, was a survey I received after our first day at the park. It asked a few clarifying questions and then asked if I was happy with our first day. I said “no” expecting to get some questions on why not, but instead they said the questionnaire was over. That definitely shows how much they care about their guests.
Never again! I have been to Disneyland with our children many times and with our grandchildren, two different families, and was always happy in the past. This stretches back to the sixties and as recently as four years ago. Disney has seemingly forgotten their purpose and how to run what was once a wonderful, fun place to visit.