Hi Cristina. Thank you for your feedback and for letting us know about your experience. We’re so sorry you did not receive the 5-star experience we usually provide for guests on tours. As for your refund for the overcharges, please reach out directly to your booking agent. Could you please message us at 844-757-5657, or email us directly at
[email protected] or
[email protected] and give us the opportunity to make it right? Thank you!