I booked this tour for Saturday November 3rd at 1 pm. Ryan was the guide assigned to us. He communicated with us ahead of time on the exact location to meet.
We showed up 15 minutes early and chatted with an older lady in the ticket booth beside the designated location and she described Ryan, as very tall and said he normally shows up 1 minute before, and absolutely no sooner.
Bottom line Ryan was a no show, we called, texted and he did not text back, and the calls went straight to voicemail. I called the company and they said Ryan was trying to call me, but that was all BS.
We waited around till 1:30 and still no Ryan and no return text or phone call. Lady in the ticket booth said she never knew of him to no show.
His boss apologized and said he would refund the purchase price. 1 week later still no refund. Also, Ryan texted me late that night and made up a story about being there but couldn't find us. When I told him that was a lie and I had a witness in the lady at the ticket booth, he threatened harassment charges on me if I contacted him again (again he contacted me that night)
Not a company and guide I would recommend. Instead try the Hop on, Hop off bus tour in Nashville
Одговор домаћина
Nov 2018
First of all, this person was late to the tour. I have an obligation to the people who show up on time and not to the one person who wants special treatment. Despite the fact that I would have been completely justified keeping his money (he did after all take the place of someone who, most likely, would have shown up on time) I gave him a refund anyway. You are reading a 1-star review from someone who did not even experience my product. Let that sink in. Furthermore, this customer decides he is going to send me harassing messages to the point I was forced to block him. That has never happened before. He calls me a "no show." That's odd because 18 people took that tour that day. I think this person lives in a version of reality that is unfortunately non-existent. I have my text messages in front of me. After I told him not to contact me again, he says I contacted him. Lies. You can't fix crazy, y'all! Bottom line, I called out Mark's name twice. The rest of the group was there. He was not. And I GAVE HIM A REFUND ANYWAY! Regardless, he decides to come on my TA page and promote another business. I'll be reporting you, Mark, for that reason. And no, do not ever contact me again.