Hi tillikjj,
We are pleased to hear that you enjoyed your visit with us and are sorry to hear that you didn't have a more enjoyable experience with us. While we aim to do our best at all times, we recognize that sometimes we fail, and from our failures we learn. We are very sorry to hear that your experience with our staff, and we very much would like to improve. Would you please be kind enough to reach out to us at
[email protected] with the date, time, location, and any other specifics from your visit. It will help us and future visitors.
We look forward to our brand new Observatory project completion in October 2019. If you are kind enough to share your experience with us, we will happily send you a discount coupon for your next visit. We will also happily send you a unique, high definition image of the Empire State Building.
Once again, we are sorry, and many thanks in advance for your help!
- Empire State Building