When you get to the meeting place, if you are amongst the ones to get there early, dont sit and wait by the benches. Wait on the stairs facing the harbor. The crew will tell you to walk to the boat, which is all the way around on the harbor, a good walk. So if you get there early and actually take a seat the way they ask you to, you will the the last to get to the boat and get the worst seats. Seems like they should have a number system or something or have you line up as you get there, so that you get the seats you want. Nothing worse than being on time or early and not being able to get seat you want because the crew didn't know how to properly direct the customers from the beginning. But, once you do make it on the boat, the experience is worth the stress you probably had, just would be a better experience if they had better communication.
Одговор домаћина
Mar 2025
Aloha,
Thank you for taking the time to send in your feedback about your cruise. Providing fun, safe boating adventures is our highest priority, and we are very sorry to hear that your experience was anything less than wonderful. We are looking into every aspect of your trip to find where we fell short so that we can address those issues immediately. We strive to provide stellar customer service to all our passengers and guests. While over 90% of our reviewers rate us as excellent or very good, we appreciate and value all feedback our customers choose to provide.
We love taking guests out to experience Maui’s amazing ocean environment and are very sorry that we did not meet and exceed your expectations. Please give us a call or visit us again on your next visit to Maui. We’d love to get a chance to win you over.