The only service provided by the operator was the transportation from hotel to ferry and from ferry to hotel. We did not receive any information about the tour, the activities. The trip between the port in Miami to Freeport takes 2:30 hs and during this period we did not receive any information about what to expect when arriving in Freeport. People can feel completely lost when arriving there. I think there woud be people from the operator all the time providing information, mainly because many people does not speak english and it is difficult to understand what to do. They did nothing. I felt as if I had organised the tour by myself. With no guide. No help. No information. I hardly do not recommend. Mainly for people older than 50 years.
A very long day, but a great experience that I would recommend.
A great trip, not to be missed at all if you are in Miami. We enjoyed it thoroughly and it made our vacation. Highly recommended.