First of all, your representative/operator gave us the wrong address to pick up the Polaris!! Secondly, she didn't give us the full/correct information regarding the rental. Lastly, we still had to pay for insurance directly to the renter of the Polaris for $46.00 additional dollars. Simply an awful experience with Viator!!!!! In the near future, we will make reservations directly through Polaris representatives (NOT VIATOR)!