Captain Ron and his helper, Shelley, were excellent! We are a family of 6 with kids ranging in age of 14 to 2 years old. They were very patient and knowledgeable. We had an awesome time swimming and snorkeling back into the springs. Afterwards, we boated to another location where they found a manatee for all of us to see. Captain Ron was very patient with helping to teach our 7 year old how to snorkel without panicking. He made sure everyone (including hubby who was in the back of the group) had time to see the manatee up close and personal. Shelley entertained our 2 year old who was too scared to get into the water. When we came back to the boat after being out of sight for 20-25 minutes, our daughter was all smiles sipping her hot chocolate. They provided wet suits, towels, coffee and hot chocolate. We learned a lot about manatees! The captain and assistant took pictures and videos on their GoPro and sold all on them on a jump drive for $30. I would definitely recommend them to anyone and everyone. Two thumbs up!